ACCESSIBILITY PROGRAM

Your Civil Rights

The Valley Council of Governments and the Valley Transit District (VTD) are committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").

To request more information about Title VI, or to submit a written complaint if you believe that you have been subjected to discrimination, you may contact:

Valley Council of Governments
Office of Civil Rights & Title VI Compliance
12 Main Street
Derby, CT 06418

In addition to your right to file a complaint with the VCOG or VTD, you have the right to file a Title VI complaint with :
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
Kendall Square
55 Broadway
Cambridge, MA 02142.

Valley Transit District complies with the federal Americans with Disabilities Act (ADA). Individuals who live within 3/4s of a mile from the regular fixed route bus service provided by Connecticut Transit – New Haven Route F qualify for ADA certification.  Fares for ADA riders can be no more than twice what is charged on regular fixed route bus service.  See our “Fares” page for our current fares.

Valley Transit District service will extend outside its service area to New Haven for ADA riders .
Riders must be certified for ADA status.  Here are some examples of disabilities or conditions that would make a rider eligible for ADA:

1. Rider cannot travel to the bus stop due to physical limitations or visual, cognitive or developmental impairments.
2. Rider cannot wait at a bus stop, either standing or sitting, for more than 15 minutes. 
3. Rider cannot get on or get off the bus without assistance. 
4. Rider cannot understand transit directions or identify buses or bus stops, or handle fares.

The above criteria are just a few examples of meeting ADA criteria.  For further questions or to apply for ADA status, please call our administrative office at 735-6824 or click on this link to download an ADA certification application. 

Completed applications will be processed within 21 days. Eligibility determination will require a personal interview with the applicant and verification by a professional familiar with the applicant’s condition.